Return and Warranty Policy

Returns

• At mstrading.store, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Eligibility for Return:

• Items must be returned within 7 days of delivery. Items must be unused, unopened, and in the same condition that you received them.
• Items must be in the original packaging with all accessories, manuals, and warranty cards included. Proof of purchase (order number, receipt) is required.

Non-Returnable Items:

• Health and hygiene products (e.g., thermometers, nebulizers) once opened. Customized or special-order items. Items marked “Final Sale.”

Return Process:

• Email us at [support@mstrading.store] with your order details and reason for return.
• Our support team will provide you with return instructions. After we receive and inspect your returned item, we will process your refund or exchange.

Refunds:

• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Warranty

• mstrading.store offers a standard manufacturer’s warranty on most products.

Warranty Coverage:

• Covers manufacturing defects in materials or workmanship under normal use during the warranty period.
• Warranty periods vary by product and manufacturer, typically ranging from 6 months to 1 year.
• Warranty is valid only with proof of purchase.

What is Not Covered:

• Damage caused by misuse, accidents, negligence, or unauthorized modifications.
• Wear and tear from regular use.
• Consumable parts such as batteries, unless otherwise specified.

Warranty Claim Process:

• Contact our support team at [support@mstrading.store] with your order number, product details, and a description of the issue.
• Provide photos or videos if necessary to verify the problem.
• If eligible, we will repair, replace, or refund the item according to the manufacturer’s policy.

Important Notes